Explaining the legal bases, we rely on
The law on data protection sets out several different reasons for which a company may collect and process your personal data, including:
(a) Consent - In specific situations, we can collect and process your data with your consent. For example, when we are dealing with you or your office but providing our service to a third party.
(b) Legal compliance - For example, we can pass on details of people involved in fraud or other criminal activity affecting the Partnership to law enforcement.
(c) Legitimate interest - In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests
For example, we will use your purchase history to send you or make available information on new products available
When do we collect your data?
(a) When you complete & submit an enquiry form on our website
(b) When you make an enquiry by phone
(c) When you book a course with us
(d) When you engage with us on social media
(e) When you contact us by any means with orders, queries, complaints etc.
(f) When you comment on or review our services
What sort of data do we hold
We hold company names, contact names, company addresses, email addresses, land line and mobile phone numbers.
How we protect your data
We know how much data security matters to all our customers. We will treat your data with the utmost care and take all appropriate steps to protect it.
All relevant personnel in our employment are vetted and trained to be GDPR Compliant
Access to your sensitive data such as payment card information is secured by Worldpay
How we use your data
To respond to your requests, dealing with the information you send enables us to respond. We do this based on our contractual obligation to you, our legal obligations and our legitimate interests in providing you with the best service and understanding
To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account.
To comply with our contractual or legal obligations to share data with law enforcement
How long will we keep your data?
Whenever we collect or process your personal data we will only keep it for as long as is necessary for the purpose for which it was collected to conduct business
Who do we share your data with?
We may need to share your personal data with trusted third parties which are directly involved with your specific contract to us. This is the policy we enforce to those third parties to protect your data:
a) We provide only the information they need to perform their specific services.
b) They may only use your data for the exact purposes we specify in our contract with them.
c) We work closely with them to ensure that your privacy is respected and protected always
What are your rights regarding your data
You have the right to request:
a) Access to the personal data we hold about you and your company
b) The correction of your personal data when incorrect, out of date or incomplete: For example, when you withdraw consent or object and we have no legitimate overriding interest or once the purpose for which we hold the data has come to an end
c) You have the right to request a copy of any information about you that we hold at any time and to have that information corrected if it is inaccurate
d) To ask for your information to be amended contact our office by phone or email.
e) Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent